Rates for Lockey Solutions Support

My hourly billing rate is $145 per hour. When I travel to your location there is a one hour minimum and travel time in one direction.Additional time and remote support is in 15 minute increments.

So for example if you are in Lafayette and http://maps.google.com says it takes 13 minutes from my location in Walnut Creek to your address then that would be your travel time charge.I prepare an invoice while on-site and payment is due upon receipt. I accept checks and am looking into credit card processing. Let me know using a credit card is important to your needs. There is no extra charge for the Mac HelpMate remote support software. Off-site research, phone and remote support is charged in 15 minute increments.

In the Spring of 2014 I will be introducing a suite of Proactive tools to monitor your Macs and make sure that back-ups are happening and that your hardware isfunctioningcorrectly. Please ask me if you have any questions.

1995-2014 • Lockey Solutions • 712 Bancroft Rd #502 • Walnut Creek • California • 94598 • (925) 787-0044